Shipping policy
At REGALSIM ✦ MEN'S SUITS, we are committed to delivering your order safely and efficiently. Please review the information below regarding our shipping and delivery process.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed. Orders placed on weekends or public holidays will begin processing on the next business day.
During peak periods, promotional events, or holidays, processing times may be slightly longer.
Shipping & Delivery
We offer shipping to eligible destinations based on the shipping options available at checkout. Estimated delivery times generally range from 5–12 business days after your order has been processed, depending on your destination, courier service, and local delivery conditions.
Delivery estimates are provided as a guide only. Delays caused by customs clearance, weather, courier disruptions, public holidays, or other circumstances outside our reasonable control may occasionally occur.
Shipping Costs
Available shipping methods and any applicable shipping charges will be displayed at checkout before you complete your purchase.
Where a free shipping promotion applies, the shipping charge will automatically be adjusted at checkout according to the terms of the promotion.
Order Tracking
When tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been dispatched. Please allow some time for the courier's tracking system to update after receiving your tracking number.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information when placing an order. If you notice an error in your delivery address, please contact us as soon as possible at help@regalsim.com.
Once an order has been dispatched, we may not be able to modify the delivery address.
Lost, Delayed, or Damaged Packages
If your order appears to be significantly delayed, lost in transit, or arrives damaged, please contact our customer support team with your order number and relevant details. We will review the situation and assist you with the appropriate next steps.
Customs & Import Charges
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. Unless otherwise stated at checkout, these charges are the responsibility of the customer and are not controlled by REGALSIM.
Contact Us
If you have any questions regarding shipping or your order, please contact us:
REGALSIM ✦ MEN'S SUITS
Email: help@regalsim.com
Phone: +61 450 959 194
Address: 21 Coleman Avenue, Kew East VIC 3102, Australia